Dunia Travel (“we”, “us”, “our”) provides UAE visa processing, worldwide visa assistance, tour bookings and flight search services. This policy explains what information we collect through this website and how we use it.
Information We Collect
When you submit an enquiry, application or booking form, we collect the details you provide — typically your name, email address, phone/WhatsApp number, nationality, travel dates and trip details. For visa applications, we may separately request supporting documents (such as a passport copy) directly via WhatsApp or email once we’re in contact.
How We Use Your Information
We use your information to respond to your enquiry, process visa or booking requests, send status updates about your application, and improve our services. We do not sell your personal information to third parties.
Sharing Your Information
Where necessary to process a visa application, we may share relevant details with the relevant embassy, consulate or immigration authority. We may also share information with airlines or tour operators where required to complete a flight or tour booking you’ve requested.
Data Retention
We retain enquiry and application information for as long as reasonably necessary to provide our services and meet any legal or regulatory requirements.
Your Rights
You can ask us what information we hold about you, request corrections, or ask us to delete your information, subject to any legal retention requirements. Contact us using the details on our Contact page.
Changes to This Policy
We may update this policy from time to time. The current version always applies to information collected through this website.